Frequently Asked Questions

Where do you ship from?
All orders are shipped from our European warehouse, located in the United Kingdom.
We work closely with premium logistics partners to ensure safe, fast delivery worldwide.

Do you ship internationally?
Yes, we ship worldwide. Taxes and duties are included for all orders within the EU and the UK.
For other regions, local import fees may apply.

How long will my order take to arrive?
Once dispatched, your order will typically arrive within:

  • UK & EU: 2–5 business days

  • US & Canada: 5–7 business days

  • Rest of world: 7–10 business days

Can I change or cancel my order?
We process orders quickly, so cancellations or changes can only be made within 2 hours of purchase.
Please contact our support team at help@pierrecabot.com — we’ll do our best to assist you.

What are the shipping costs?
We offer free shipping in the EU and UK for all orders above €150 / £130.
International rates are calculated at checkout.

Returns & Exchanges

What is your return policy?
You can return your order within 14 days of receiving it.
Items must be unused, in original condition, and in their original packaging.
Returns that show signs of wear cannot be accepted.

How do I make a return or exchange?
Visit our Returns Portal and follow the instructions.
We’ll email you a prepaid label for EU / UK / US orders.
For other regions, return shipping costs will be deducted from your refund.

When will I receive my refund?
Refunds are processed within 7 business days after your return has been received and inspected.

Can I return Made-to-Order or personalized items?
Made-to-Order, engraved, or customized pairs are final sale and cannot be returned or exchanged.

Do you offer free exchanges?
Yes — first exchanges are free for EU / UK / US customers.

Sizing & Fit

How do Pierre Cabot loafers fit?
Our loafers are crafted for a true-to-size fit.
The leather gently adapts to your feet after a few wears, offering our signature “day-one comfort.”

What if I’m between sizes?
If you’re between two sizes, we recommend taking the smaller one — the natural leather will stretch slightly over time.

Are your loafers comfortable right away?
Yes — comfort is at the heart of Pierre Cabot.
Our adaptive foam insoles and soft leather lining provide instant comfort from the very first wear — no break-in period required.

Do you offer half sizes?
Yes, most models are available in half sizes for an optimal fit.
Refer to our detailed Size Guide or reach out to our team for personal advice.

Production & Materials

Where are your shoes made?
All Pierre Cabot shoes are handcrafted in Northern Portugal, in family-owned workshops known for their excellence in luxury footwear.

What materials do you use?
We use premium Italian full-grain leathers and memory-foam insoles for maximum comfort and durability.
Each pair is finished by hand to ensure a refined, timeless look.

Are your shoes sustainable?
We work exclusively with tanneries certified by the Leather Working Group (LWG), ensuring responsible sourcing and minimal environmental impact.

Shoe Care

How should I take care of my loafers?

  • Use cedar shoe trees after each wear to maintain shape and absorb moisture.

  • Brush off dust with a soft horsehair brush.

  • Apply a light neutral shoe cream once a month to nourish the leather.

  • For suede models, use a protective spray and a suede brush regularly.

Can I wear them in the rain?
Yes, but avoid heavy rain. Our loafers are made from natural leather — use a waterproofing spray for extra protection.

About Pierre Cabot

What makes Pierre Cabot different?
We design shoes that embody French elegance with everyday comfort — timeless, versatile, and made to last.
Each pair combines heritage craftsmanship with modern innovation for comfort that lasts all day.

Do you plan to open physical stores?
Yes. Our first flagship boutique is scheduled to open in 2025 in Europe, bringing the full Pierre Cabot experience to life.

Do you offer women’s collections?
Yes — since 2023, our Women’s Collection has extended the Pierre Cabot philosophy of effortless elegance and comfort to women.

How can I contact you?
You can reach our team at help@pierrecabot.com or via the contact form on our website.
We aim to respond within 24 hours (Monday–Friday).

Understanding FAQs and Their Importance

Frequently asked questions, or FAQs, are essential tools for providing quick answers to common inquiries. They help streamline communication by addressing customer concerns efficiently. Additionally, FAQs can reduce the workload on customer service teams, allowing them to focus on more complex issues. You might be curious about how FAQs can enhance user experience, but they serve as a first line of support that customers can use anytime, which improves satisfaction.

How to Effectively Use FAQs

When you navigate an FAQ section, you'll want to find information easily. However, it's crucial to organize the questions logically, often by topics or categories. This way, users can quickly locate the answers they're searching for. Incorporating search features can make FAQs even more user-friendly. Therefore, using clear language and formatting will help ensure that information is accessible to everyone, including those unfamiliar with the subject.

Updating and Maintaining Your FAQ Section

Over time, the relevance of FAQ content may change because new questions may arise as products and services evolve. Therefore, regularly updating your FAQs is vital to keeping information current. This is particularly important because customers often rely on FAQs to make purchasing decisions. Monitoring user feedback and question trends can help identify which areas need improvement, so updating your FAQs ensures your audience gets accurate support.